Terms & Conditions

Welcome to Learn Raga Up (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website and upskilling courses, including live sessions, recordings, materials, and related services (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1) Scope of Services

We provide self-paced modules, live classes, workshops, mentoring, and supporting resources designed to help learners build practical skills. Service descriptions, schedules, and applicable fees are displayed on our website or in your order confirmation.

2) Eligibility & Accounts

  • You must be able to form a binding contract and use the Services in compliance with applicable laws.
  • Provide accurate registration details and keep your login credentials confidential. You are responsible for activity under your account.
  • Notify us promptly of any suspected unauthorized use of your account.

3) Orders, Fees & Payments

  • Course and plan prices (plus applicable taxes) are shown at checkout or in the order form.
  • Payments are processed by authorized providers. Access generally begins after payment confirmation unless otherwise stated.
  • For organizational engagements, invoicing and payment terms follow the executed proposal or agreement.

4) Scheduling, Rescheduling & Access

  • We may reschedule sessions due to instructor availability or technical issues. We will notify you and offer an alternative date.
  • Participant-initiated rescheduling is subject to availability and may require reasonable notice.
  • Access periods for self-paced content are indicated on the course page or order confirmation.

5) Refund Policy

We aim to provide a clear and fair refund process. Please review the conditions below.

  • Cooling-off (7 days): Full refund if requested within 7 days of purchase and before attending a live class or completing more than 10% of course content.
  • Early progress (up to 25%): If requested before 25% completion and before the second live class, a 50% refund may apply.
  • No refunds once 25% of the course is completed, after the second live session, or after downloadable materials/licenses have been fully accessed.
  • Subscriptions: You may cancel anytime; access remains until the end of the current billing cycle. No pro-rated refunds for partial periods.
  • Bundles & promotions: Refunds apply to the bundle as a whole unless otherwise specified in the offer.
  • Technical issues: If a verified platform issue prevents access and cannot be resolved within a reasonable time, we may offer a full or partial refund or alternative access.
  • How to request: Email privacy@learnragaup.com with your order ID, purchase date, and reason. Approved refunds are processed to the original payment method within 10–14 business days (payment processor timelines may vary).

Learning impact varies by individual effort and context; past experiences are not a guarantee of future outcomes.

6) Intellectual Property

Courseware, videos, texts, graphics, and logos are owned by Learn Raga Up or its licensors. You receive a limited, non-exclusive, non-transferable license to use materials for personal learning during the access term. Reproduction, resale, public sharing, or distribution without prior written consent is prohibited.

7) Acceptable Use & Community Conduct

  • Engage respectfully; harassment, abusive language, or discrimination is not permitted.
  • Do not upload unlawful or infringing content, or attempt to bypass security or scrape the platform.

8) No Professional Advice

Content is for educational purposes. It is not a substitute for specialized professional advice. Consider independent guidance for decisions beyond general education.

9) Privacy & Cookies

Your use of the Services is also governed by our Privacy Policy and Cookies Policy. If you are in the EEA/UK, please also see our GDPR Policy.

10) Third-Party Services

Certain features rely on third-party tools (e.g., video conferencing, email delivery, analytics, payment gateways). Their terms and privacy practices apply in addition to ours.

11) Disclaimers

We aim for accurate, timely content, but the Services are provided “as is” and “as available”. We do not warrant uninterrupted operation or fitness for every specific use case.

12) Limitation of Liability

To the maximum extent permitted by law, Learn Raga Up is not liable for indirect, incidental, special, or consequential damages, including loss of data or opportunities. Our aggregate liability for claims related to the Services will not exceed the amounts you paid for the Service giving rise to the claim during the three (3) months preceding the event.

13) Suspension & Termination

We may suspend or terminate access for violations of these Terms, suspected fraud, or misuse. You may stop using the Services at any time. Sections intended to survive (e.g., IP, fees due, disclaimers, liability limits) will continue to apply.

14) Changes to These Terms

We may update these Terms to reflect legal, technical, or business changes. If updates are material, we will provide notice (e.g., on our website). Continued use after the effective date constitutes acceptance.

15) Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Courts in Mumbai, Maharashtra, shall have exclusive jurisdiction over disputes, subject to any mandatory consumer-protection rules that apply.

16) Contact Us

Learn Raga Up
18, Malad Industrial Estate, Ramchandra Lane, Kanchpada, Malad West
Mumbai, Maharashtra 400064, India
Phone: +91 22 2882 7494
Email: privacy@learnragaup.com

Last updated: August 2025